We are continuously trying to manage our appointment system for the safety of our patients and staff
We are changing the need to call at 8am to book an appointment on the day – unless it is urgent for that day then you will still require to call in at 8am but for anything non urgent please telephone the practice to arrange a pre booked telephone consultation or face to face appointment. Our receptionists will ask you questions regarding your symptoms. They will take details of your symptoms to support the GP’s preparation for your consultation. This is also to ensure you are booked in with the most appropriate person, and to allow the clinicians to prioritise their calls. All Practice staff are bound by the same confidentiality agreement; please assist our team to ensure the best outcome.
If following a telephone consultation, the GP feels you require an appointment in person, the GP will issue you with an appointment to attend the practice.
If you are invited to the surgery for a Face to Face consultation, we would kindly ask that you attend the appointment on time, alone (where possible), wearing a face mask, and maintain a physical distancing. Please DO NOT attend the surgery if you are displaying symptoms of COVID-19 (such as cough, fever, loss of taste/smell), if you are self isolating or in quarantine, or if you are awaiting a COVID test result.
URGENT NON URGENT
PHONE AT 8AM RING ANYTIME we are
open 8am – 6pm
ALLOCATED GP PHONE ALLOCATED GP PHONE
CONSULTATION CONSULTATION IN A FUTURE DATE
Reception staff may direct the patient to other services who can help, eye problems - optician or pharmacy. Please see below guidance on what can be seen by the pharmacist.
The admin staff will still ask for a brief description of why you are calling so they can signpost you to the most appropriate appointment type and service. Our admin staff are supported and trained by our doctors. We ask that you be respectful towards our staff at all times.
NHS PHARMACY FIRST SCOTLAND
NHS Pharmacy First Scotland (NHS PFS) is a consultation service designed to encourage the public to visit their community pharmacy as the first port of call for all minor illnesses and common clinical conditions. It is available in every Community Pharmacy in Scotland and replaces the Minor Ailments Service.
Pharmacy First Scotland
Follow up appointments
If the GP/ANP asks you to make a follow up appointment either in person or by letter you can contact reception and they will book you in for a GP/ANP appointment or add you for a triage telephone call.
ADVANCED NURSE PRACTITIONER
Jane our Advanced Nurse Practitioner who is highly qualified and experienced. Jane has completed an advanced nursing degree and undertaken extra training in order to provide quality health care.
The Nurse Practitioner’s role includes –
- Assessing, diagnosing and managing both acute and chronic illness
- Ordering and interpreting any necessary investigations
- Safe and appropriate prescribing of medications or treatments
- Providing health education and promotion
- Making any necessary referrals to other health care providers
What the Nurse Practitioner can deal with
Skin problems or rashes Chest infections Breathlessness Conjunctivitis, sticky eyes, stye Vomiting Diarrhoea or constipation Urine infections or cystitis Shingles Dizziness or headaches Vaginal Thrush/soreness/discharge Acute back pain or joint sprains Oral Thrush Tonsillitis
Sexual health advice Change of contraception pill or method Breast lumps
Coughs, sore throats, earache, swollen glands, sinusitis and flu-like illnesses often resolve within a week with home treatment and over the counter medicines from the Pharmacy. It is not unusual for a cough to last for 3-4 weeks after your cold/flu symptoms have gone.
Nurse practitioners will not prescribe very strong pain killers or sleeping tablets and will not see patients with mental health problems as they are not trained in this area. If your health problem is very complex, or longstanding, it is often best to see your Doctor.