Practice Policies

General Data Protection Regulation

How we use your medical records

  • This practice handles medical records in line with laws on data protection and confidentiality
  • We share medical records with those who are involved in providing you with care and treatment
  • We may also share medical records for medical research and to check the quality of care provided to you
  • We share information when the law requires us to do so
  • For more information on how we use your data please see our Privacy Statement

Privacy Notice

Insurance Certification

Should your illness involve absence from work of less than 7 days you do not require a medical certificate. However your employer may require you to complete a self-certificate (Form SC2) available from your employer or downloadable from http://www.hmrc.gov.uk/  Please note there is no requirement for a doctor to sign this form therefore an appointment for this purpose is not required.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

FOI

Subject Access Request (Access to Health Records)

You have the right to access the contents of your medical records.  Requests should be made in writing to the Practice Manager or contact Reception for further information.

Copies of your records will be supplied within 1 month of receiving a valid request.  In some exceptional circumstances this may take longer but if this is the case you will be advised prior to expiry of the initial 1 month period.  

 

Complaints

Customer service form

If you have any comments or grievances concerning the running of the practice or regarding your own treatment please feel free to discuss this with our Practice Manager. If the matter cannot be resolved to your satisfaction you may be asked to put your complaint in writing, addressed to the Practice Manager.

The Patient Advice and Support Service (PASS) is an organisation that provides free and confidential advice and support to patients and other members of the public in relation to health services. The service promotes an awareness and understanding of the rights and responsibilities of patients and can advise and support people who wish to make a complaint to the NHS or organisations acting on their behalf. Further information and contact details can be found on the PASS web site:  www.patientadvicescotland.org.uk  or telephone number 0800 917 2127.



COMPLAINING TO OMBUDSMAN

 

     What if I’m still dissatisfied?

   If you are still dissatisfied with our decision or the way in which we have dealt with your complaint when           

    we have sent you our full response, you can ask the SPSO to look at it.

     The SPSO cannot normally look at:

  • a complaint that has not completed our complaints procedure, so please make sure it has done so before contacting the SPSO;
  • events that happened, or that you became aware of, more than a year ago; or a matter that has been or is being considered in court.

You can contact the SPSO:

 

       In Person:                                  By Post:

      SPSO                                           SPSO

      Bridgeside House                           Freepost EH641

      99 McDonald Road

      Edinburgh                                     Edinburgh

      EH7 4NS                                       EH3 0BR

 

Freephone: 0800 377 7330

Online contact www.spso.org.uk/contact-us

Website:  www.spso.org.uk

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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